At Droland Miller, customer satisfaction is our top priority. We take pride in delivering high-quality streetwear and ensuring that every order meets our standards. If for any reason you are not completely satisfied with your purchase, our Refund and Returns Policy outlines the conditions, process, and timelines for returns, exchanges, and refunds. Please read this policy carefully before initiating a return.

1. Eligibility for Returns

You may request a return or exchange if your item meets the following conditions:

  • The request is made within 7 days of receiving the order
  • The item is unused, unworn, unwashed, and in its original condition
  • All original tags, labels, and packaging are intact
  • Proof of purchase (order number or receipt) is provided

Items that do not meet these criteria may not be eligible for return or refund.

2. Non-Returnable Items

Certain items are non-returnable and non-refundable, including but not limited to:

  • Items purchased on sale, clearance, or promotional discounts
  • Customized or limited-edition products
  • Innerwear, socks, or accessories (for hygiene reasons)
  • Items damaged due to misuse, negligence, or improper care

Please note that final sale items cannot be returned or exchanged under any circumstances.

3. Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery. Provide clear photos or videos showing the issue along with your order number.

Once verified, Droland Miller will offer one of the following solutions:

  • A replacement item (subject to availability)
  • An exchange for a similar product
  • A full or partial refund, depending on the situation

We do not accept claims for damage caused after delivery or due to improper handling.

4. Exchange Policy

Exchanges are allowed for size issues or product defects, subject to stock availability. Customers must initiate an exchange request within 7 days of receiving the order.

If the requested size or item is unavailable, you may choose an alternative product of equal value or receive store credit. Price differences may require additional payment or partial credit.

5. Return Process

To initiate a return or exchange, please follow these steps:

  1. Contact our customer support team with your order details
  2. Clearly state the reason for return or exchange
  3. Once approved, you will receive return instructions
  4. Securely pack the item in its original packaging
  5. Ship the product to the provided return address

Customers are responsible for return shipping costs unless the return is due to a Droland Miller error.

6. Refund Policy

Once your returned item is received and inspected, we will notify you regarding the status of your refund. If approved, refunds will be processed within 7–10 business days.

Refunds will be issued through the original payment method used at checkout. Please note that shipping fees, taxes, and duties are non-refundable unless the return is due to a mistake on our part.

Processing times may vary depending on your bank or payment provider.

7. Store Credit

In some cases, refunds may be issued as store credit instead of a cash refund. Store credit can be used on future purchases and does not expire unless stated otherwise.

Store credit is non-transferable and cannot be redeemed for cash.

8. Late or Missing Refunds

If you have not received your refund after the stated processing time:

  • Check your bank account or payment provider
  • Contact your bank, as processing times may vary
  • If the issue persists, contact Droland Miller customer support

We will assist you in resolving the matter as quickly as possible.

9. Order Cancellations

Orders can only be canceled before shipment. Once an order has been dispatched, it cannot be canceled and must follow the return process instead.

Droland Miller reserves the right to cancel any order due to stock issues, payment problems, or suspected fraudulent activity. In such cases, a full refund will be issued.

10. Policy Updates

Droland Miller reserves the right to update or modify this Refund and Returns Policy at any time without prior notice. Changes will be effective immediately upon posting on our website.

We encourage customers to review this policy periodically to stay informed.

11. Contact Us

If you have any questions or concerns regarding returns, refunds, or exchanges, please contact our customer support team. We are committed to providing fair, transparent, and reliable service to every Droland Miller customer.