At Droland Miller, we are committed to delivering premium-quality streetwear while ensuring a smooth and transparent shipping experience for our customers. This Shipping Policy explains how orders are processed, shipped, and delivered, including timelines, responsibilities, and important information customers should review before placing an order.

1. Order Processing Time

All orders placed with Droland Miller are processed after successful payment confirmation. Order processing includes order verification, quality checks, packaging, and preparation for shipment.

Please allow 3–5 business days for order processing. Processing times may vary during peak seasons, new product launches, sales events, or due to unforeseen circumstances. Orders are not shipped on weekends or public holidays.

Once your order has been processed, it will be dispatched for delivery according to our shipping timelines.

2. Shipping Timeframe

Droland Miller operates on a made-to-order and quality-controlled shipping model to ensure high standards. The total shipping and delivery time is up to 15 days from the date of order confirmation.

This 15-day timeframe includes:

  • Order processing
  • Packaging
  • Transit time
  • Final delivery to your address

While we aim to deliver orders as early as possible, customers should expect delivery within 15 business days. Delays caused by courier services, customs clearance, weather conditions, or logistical issues are outside our direct control.

3. Shipping Locations

Droland Miller currently ships to selected domestic and international locations. Availability of shipping services may vary depending on the destination.

Customers are responsible for providing accurate shipping details, including full address, contact number, and postal code. Incorrect or incomplete information may result in delays or failed deliveries.

4. Shipping Charges

Shipping fees, if applicable, are calculated at checkout based on:

  • Delivery location
  • Order size and weight
  • Shipping method

Shipping charges are non-refundable unless the order is canceled before shipment or the error is caused by Droland Miller.

Any customs duties, taxes, or import fees for international orders are the responsibility of the customer and are not included in the product or shipping price.

5. Order Tracking

Once your order has been shipped, you may receive a confirmation message or email with tracking details, depending on the shipping service used.

Tracking updates may take 24–48 hours to become active after dispatch. Customers are encouraged to monitor their shipment regularly. If tracking information is unavailable, our support team can assist upon request.

6. Delayed Shipments

Although we strive to meet the 15-day delivery timeline, occasional delays may occur due to:

  • Courier or logistics disruptions
  • Customs inspections
  • Weather or natural events
  • High order volumes

Droland Miller is not liable for delays caused by third-party courier services; however, we will make every effort to assist customers and provide updates when possible.

7. Failed or Returned Deliveries

If a delivery fails due to incorrect address details, unavailability of the recipient, or refusal to accept the order, the package may be returned to us.

In such cases:

  • Reshipping costs will be borne by the customer
  • Refunds may be issued after deducting shipping and handling charges
  • Delivery timelines may be extended

Please ensure availability at the provided address during the expected delivery window.

8. Order Changes and Cancellations

Orders can only be modified or canceled before shipment. Once an order has been dispatched, it cannot be canceled or changed.

If you need to update your shipping information, contact us as soon as possible after placing your order. Droland Miller is not responsible for issues arising from late update requests.

9. Lost or Missing Packages

If your order has not arrived within 15 days, please contact our customer support team. We will investigate the issue with the courier service.

Droland Miller is not responsible for lost packages marked as “delivered” by the courier. However, we will assist in filing claims where applicable.

10. Customer Responsibility

By placing an order with Droland Miller, customers agree to:

  • Accept the 15-day delivery timeframe
  • Provide accurate and complete shipping information
  • Understand potential delays beyond our control

Failure to comply with these responsibilities may affect delivery and refund eligibility.

11. Policy Updates

Droland Miller reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes will take effect immediately upon publication on our website.

Customers are encouraged to review this policy regularly to stay informed.

12. Contact Us

For questions regarding shipping, delivery status, or order concerns, please contact our customer support team. We are dedicated to providing a reliable and transparent shopping experience for every Droland Miller customer.